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The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. Book a flight with Transavia! 2.9 The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Travel Agency Licence GC88MD. Opodo cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Opodo refund service fee. Want to fly affordably to more than 100 destinations in Europe? hotel, motel, apartment, bed & breakfast), attractions (e.g. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. So, I called another number of Opodo customer service again (waited around 20 minutes) and they provided (+443333000291), this turns out to be incorrect for car rental customer service as well. Vous devez lire attentivement les conditions ci-dessus et Please note that airlines have their own rules and regulations with regard to e-ticketing. The most misleading online agency I have ever come across Do not book with the airlines. The inclusion of links to other Websites does not imply that Opodo promotes, vouches for, guarantees or recommends these sites. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the £25 fee due to Opodo charged to the form of payment used at the time of booking. 3.2.4. Après réservation OPODO d'un vol pour Bali sur Emirates en Avril 2015, 4 passagers, j ai refuse une modification de plan de vol engendrant plus de 9h de retard. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Opodo will not be liable for any subsequent price increase as a result of payment failure. Opodo is one of the world’s biggest online travel agencies, offering an award-winning, one-stop-shop that caters to all your travelling needs. Unless we have provided you with specific cancellation terms, please be aware that in the event of cancellation or no show you will normally be required to forfeit the entire booking amount. 8.4.2. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. reason (including IATA refunds) as described at Sections 3.3.1 and 3.3.2 Vous devrez fournir les informations nécessaires pour prouver votre résidence. This can even be the case when flying with the same airline, if for instance one flight is international and the other is domestic. This confirmation email will provide all the details of the itinerary of your booking. We never share anything without your permission. This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these General Terms and Conditions (hereinafter referred to as “T&Cs”). You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. Please ensure you read all fare terms and conditions relating to your booking. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team In this instance, the most restrictive fare rules will apply. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. It is your responsibility to make sure that your account has sufficient funds. hi, Recently booked flights tickets to Amsterdam with Opodo, got the confirmation mail from them as well but when reached the airport, the airline refused to issue the ticket. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. 281K likes. All information is encrypted on our secure server. In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This section refers to flight bookings only. Nevertheless, it is possible that some airports and/or airlines may require a longer time. Download Book your hotel with free cancellation. 6.6 Without prejudice to the limitations set out in this clause 8, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. You must notify us immediately if you change your email address or contact telephone number. Full payment for all products is required at the time of booking, except for hotel or car rental pay-on-arrival bookings, where a deposit option may be available. Browse our accommodations in over 85,000 destinations. California law requires certain sellers of travel to have a trust account or bond. Please contact our customer services team if you have any other enquiries or complaints relating to your booking prior to departure. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions. The airline made us pay because they demanded the second surname to be on the booking. One of our agents will help you to complete your booking. Opodo, as intermediate party, is not responsible for such schedule changes or cancellations. If you would like to bring a matter to our attention, please contact us at enquiriesuk@opodo.com. All timings are estimates only, and We do not have any liability to you for any delay which may arise or for any schedule alterations. 6.3. 3.2.8 Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Time: Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. Opodo offers you the best range of car hire companies in the world . 7.1. All software used on the Opodo Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. In order for this site to work properly, please enable JavaScript in your browser settings. Si c’est votre cas, alors vous êtes en droit de faire une demande de remboursement dans un délai de 5 heures. 1.1. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. eDreams LLC is not a participant in the Travel Consumer Restitution Fund (TCRF). Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Only in the eDreams app! Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking. In the event a court would determine in deviation from the limitations set out in this clause 8, that Opodo is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by Opodo for the services provided, unless to the extent provided otherwise in the applicable local implementation of the Package Travel Directive. Up to 24 hours before your pick-up Book now Get €10* off your flight. This Website is solely and exclusively for the User's personal use. When you modify a booking, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. 6.1. 1.3 The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: Specific terms and conditions for cancellations and modifications will be available to view on Our Website during the booking process or by prior request to Our Customer Service centre and will also be explained in your confirmation email. Flights with the “Free rebooking” label are exempt from this fee. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. Please note that some flights include free cancellation, including all service charges, until midnight on the day of purchase and only available during call centre opening hours. To check your car rental, please login to your account here. airline staff) may cancel your booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. If you do not reconfirm your return journey directly with the airline, it could be cancelled. When payment is made in this way by us on your behalf, you will immediately receive a confirmed ticket issued by the operator of your flight. If you wish to make an administrative claim to Opodo for any taxes that may be refundable, you must do so in writing within 12 months from the booking date to the following address: Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain. It is your responsibility to ensure that you meet the passport, visa and health requirements that you are travelling to (including all transit points) and Opodo provides the following general advice by way of guidance only: (i) Passport: We strongly recommend that you visit the UK Passport Agency’s website (if you do not hold a UK passport, please refer to the relevant government agency website); and the embassy website of all destination countries that you will visit (including countries travelled through for stop over purposes). This may also result in you being denied boarding on your return flight at the discretion of your airline as per their conditions of carriage. 5.2. While we may offer to give you time or extend a deadline for you to provide us with further information we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. - If you have clicked on a link to get here, there is probably an error in the link Book now! eDreams ODIGEO (sometimes referred to as simply "eDreams") is a Spanish online travel company that was formed in 2011 as the successor of eDreams with the merger of online travel agencies eDreams and GO Voyages, and the acquisition of Opodo (which included Travellink).. IATA-accredited agent. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). 4.4.2. In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Because I had used a link from Trip Advisor, via Kayak, when I was sent tickets for the wrong dates and subsequently needed to question their web-booking system, I was unable to find the page on my browsing history and had to spend a lot of time and money trying to get through to someone to put it all right. 1.1. We are not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. You will have to provide the necessary information to prove your residence. Le comparateur d'Opodo vous permet en effet d'accéder aux offres des plus grands agences de location du monde et notamment : Avis, Hertz, Europcar, Enterprise, Sixt, etc. Opodo will automatically apply the prices with the corresponding discount for residents. Prices are shown with rates of exchange calculated on a daily basis. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? You should take health advice about your specific needs as early as possible prior to your departure. You will be advised of any fee before you confirm your booking. (vii) Special Assistance: All requests for special assistance should be made directly to the Travel Supplier. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo entity. Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Numéro de téléphone Opodo: 08 99 65 36 55 Your contract will be with the relevant low-cost airline. A Travel package is a pre-arranged holiday package combining at least two of the following: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Opodo answered by saying: if the airline doesn’t refund they don’t either. Generally children aged 2 years or more must occupy a seat. If you're checking out this app, we know you love to travel and furthermore you love a good deal. Quel que soit le type de véhicule que vous recherchez, vous pourrez ainsi trouver les meilleures offres possibles et personnaliser votre réservation en fonction de vos besoins. If in doubt, please check with the airline concerned and consult your doctor. Baggage Allowance: Please check your baggage allowance by visiting the airline’s website. Licence must be valid for at least 12 months from the last day of your car rental period and both paper and photo licences must be presented. All email addresses used must be valid at the time of booking. 3.5.5 It is your responsibility to check all details of your travel documents and to notify Opodo of any inaccuracies within 48 hours of receipt (or 24 hours if you are travelling within 48 hours). Opodo mets à votre disposition un numéro de téléphone pour les réservations et demande d’informations. Use of Website. All drivers must display a full valid driving licence at time of pick up. They asked me to call up Opodo to confirm the booking, when i called them they just gave a blunt answer that my tickets couldn't be confrmed but they never bothered to inform me either by mail or phone. Opodo will not be liable for any subsequent price increase as a result of payment failure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. The benefits offered can vary between airlines and even for the same airline on the same route in the same class. Card owner must be one of the traveller, holding his card while check in; You can book for up to 7 travellers and 7 infants at a time. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. 3.1.3. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you make your booking. Between booking and flight date must be at least six working days. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Opodo will charge a service fee of up to sixty euro (€60) and will provide you with instructions to make effective the payment of your booking. Opodo you are awful, you will not be getting anymore money from me. ‎Läs recensioner, jämför kundbetyg, se skärmavbilder och läs mer om Opodo - Flights, Hotels & Cars. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. By choosing direct debit as payment method Opodo will be authorised to collect the complete amount of booking from your account at once. In this instance, the most restrictive fare rules will be applied. Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.

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